Timing device LLC values every customer's shopping experience. If you are not satisfied with the bedding products you purchased, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may submit a return request within 30 days of receiving the merchandise. Returned items must be unused, unwashed, and undamaged, and should retain their original packaging and product tags whenever possible.
As bedding comes into direct contact with the skin, items that have been used, washed, or are otherwise unfit for resale due to their condition may not be eligible for return, in the interest of hygiene and safety.
2. Quality Issues and Incorrect Items
If the items you receive have quality defects, are damaged during shipping, or do not match your order, please contact us promptly and provide your order number, photos of the items, and a description of the issue.
Once we verify that the issue involves product quality or an incorrect shipment, we will arrange for a replacement, return, or refund based on the specific circumstances and will cover the return shipping costs for eligible cases.
3. Returns Unrelated to Quality
If the return is due to personal preference, incorrect size selection, color mismatch, or other reasons unrelated to product quality, the customer may be responsible for return shipping costs.
Items must meet our return criteria. We will process the refund after the returned items have been inspected and confirmed to meet the requirements.
4. Refund Method and Timing
Once the returned items are received and inspected, we typically process eligible refunds within 3–7 business days.
Refunds are usually issued to the original payment method used for the purchase. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.
5. Items Ineligible for Return
Returns may not be accepted in the following situations:
Items have been used or washed;
Items show obvious stains, odors, tears, or damage caused by the user;
Items are missing necessary tags or accessories;
The 30-day return period has expired;
Damage caused by improper use or care by the customer;
Other situations where the item is clearly unfit for resale.
6. Return Process
To initiate a return, please contact us via our customer service email, providing your order number, the purchased items, the reason for the return, and any necessary photos. Please do not ship items back to us without prior confirmation. Once customer service has approved your return request, we will provide you with the applicable return instructions and the return address. Please use the specific return address provided by customer service; do not send items to the company's registered address listed on the website.
7. Return Address
6951 62nd Ave NE, Unit 5107, Seattle, WA 98115
8. Refund Not Received
If we have confirmed the refund but you have not received the funds after a reasonable processing period, please first contact your bank or payment provider. If the issue remains unresolved, please contact us, and we will assist in verifying the refund status.
We will handle customer return and refund requests fairly and promptly, in accordance with this policy and applicable laws.